Overview: John's role as a Director at Good Value Realty

John is a Director at Good Value Realty, a real estate firm that manages and builds properties. On a day-to-day basis, John is always on the move and speaking to clients. He deals with a variety of vendors, including construction companies, material providers, sales teams, and channel partners. As a result, he spends the majority of his day on the phone or meeting stakeholders in person.

As a decision-maker, John often needs to make quick decisions, which requires him to be constantly on the phone, executing strategies and plans.

John's Struggle

John's main challenge is that when he is on the phone, he typically spends 30 minutes or more on each call due to their complex nature. Consequently, he often misses incoming calls while he is speaking to another stakeholder. This has led to client dissatisfaction, and before implementing VOQO AI, it was a recurring issue on a daily basis.

Solution

The implementation of VOQO AI’s Smart Voicemail played a key role in improving John's call handling system. Now, while he is speaking to a stakeholder, any incoming call is automatically managed by Smart Voicemail, which can handle multiple calls simultaneously at any time. With all calls summarized, John can access clear actionable insights, ensuring he communicates more efficiently with various parties.