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Spax Architecture Won Back 32 Hours a Month by Letting AI Answer the Phone
Inbound AgentCall TriageArchitecture
Inbound AgentCall TriageArchitecture
Spax Architecture Won Back 32 Hours a Month by Letting AI Answer the Phone
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Voqo gave us back a full day of work every week. Our focus is sharper, our clients feel looked after, and nothing falls through the cracks. It’s become an essential part of how we operate.
The Challenge
As a growing firm, Spax Architecture was losing 6–8 hours weekly to unscheduled calls from suppliers, contractors, and cold sales inquiries—impacting focus, deadlines, and client work.
The Solution
Voqo AI became Spax's frontline assistant—answering calls, handling routine questions, and delivering concise summaries of important messages, customized to match their professional brand voice.
The Results
- +32 hours/month of productive time reclaimed for client projects
- 100% of inbound calls captured and triaged
- Significant cost savings with no receptionist required
- Improved client and stakeholder experience with consistent call handling
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